If you tried to apply a promotion or discount code to your order and it didn't apply, it could be for one of the following reasons:
- The promotion code is no longer valid or has expired
- You are trying to apply more than one discount code (only one can be used at a time)
- Your order contains an item(s) that are not eligible for the promotion / discount (eg. spot offers, tile clearance, payment by Klarna)
You can find the latest information regarding discounts and promotions on this page.
If you have checked that the promotion code didn't apply for one of the reasons above, please submit a ticket to our Customer Support team who will be assist you with your promotion code.