30 Days Returns
At bathshack.com, we want to make your shopping experience as enjoyable as possible. Our 30 day returns policy gives you time change your mind after receipt of your order. In the unlikely event that you wish to return your order please follow the returns process below.
When receiving goods it is the recipient’s responsibility to thoroughly check goods for any damage. If an item or the packaging has been tampered with during transit please note this on the delivery docket, take some photos and contact Bath Shack via e-mail within 48 hours of delivery
Once a product has been used and you believe it to be is faulty you must contact Bath Shack to discuss your concerns. Once an item has been returned to our depot we will check the product to see where the fault lies and provide you with a refund (minus delivery costs) if necessary.
Returns Policy
- Only goods in original packaging in a resalable condition will be considered for returns
- Special order items or items made to the customer's specifications cannot be returned
- We do not accept returns on any consumables (adhesives, grouts, silicones etc)
- Returns will only be accepted within 30 Days of Delivery
- Return requests will only be processed through our online returns form
- Returns to Bath Shack Showrooms will be rejected
How Do I Return An Item?
Click here to find out how to return an item